For financial queries, including our fee, please read Financial Faq. If you cannot find the answer to your query, send an e-mail to our Client Services.

Q: What can I buy or sell using SafeDeal ?

A: You can use the SafeDeal service for private property (that is durable, tangible, physical goods). You cannot use the SafeDeal service for: real estate (including multiproperty); arms; tickets or other documents that have an expiry date; registrations; intangible services or goods for which the consignment of cannot be verified independently by SafeDeal For more information, click here.

The service can be used to faciliate the transferal of property of names of dominium. SafeDeal will use the data from the Network Solutions' WHOIS database (InterNIC) to determine when the transferal will happen. The Seller will only be paid after the Network Solutions' WHOIS database shows the Buyer as the registered owner of the name of dominium. You can find more information in the Service terms page .

Q: What is the Inspection Period?

A: The Inspection Period is the amount of time given to the Buyer (or Seller, if the goods are returned) to examine and value the goods received. The Inspection Period begins at 12:01 on the working day (Monday - Friday) after the goods have been received and continues for the number of working days agreed on by the Buyer and Seller. The Day the goods are received is established according to the consignment date indicated by the courier or the transport company.

Q: How can I see the state of my transaction? (e.g. How can I know if the payment has been received or the goods have been sent?)

A: Click on "Members", insert your e-mail address and password and enter the Transaction interface. Choose the type of transaction that you want from the menu. If you already know the identification number, use "Search", and you can directly see it. Once in the transaction page you can see the state of the "Transaction History".

Q: Are international purchases and sales allowed?

A: Yes, we accept international transactions. Payment to SafeDeal, either by cheques or wire transfer, in Euro or other currencies (exchange fee may apply), payments made by credit card can only be accepted in Euro, you can calculate the cost of your transaction in your currency by using the Currency Converter, you can find more information in the Service terms page. Payment to the Seller will be made by SafeDeal with a cheque or bank transfer in the currency chosen and agreed on as in the details of the transaction. The expenses of sending and receiving the money will be charged to the consignee. The Buyer and Seller are responsible for all the import/export duties, customs, toll and taxes applied to international transactions.

Q: How can I change my registration information?

A: After login, on the "Members" page, click on Modify to make any changes to the information given at the time of your registration. If you would like to make any further changes send an e-mail to Customer Services.

Q: I have forgotten my password, what do I do now?

A: Use our password recovery page .

Q: How can a Buyer turn down / return the goods to the Seller?

A: If the Buyer is not satisfied with the goods, he/she has to: 1) return the goods to the Seller in their original condition; 2) comply with SafeDeal's postage and packing requirements and 3) update the transaction with information on the returning of the goods before the end of the Inspection Period.

Q: What happens if the Buyer denies having ever received the goods?

A: The Seller is responsible for the goods until they are received by the Buyer. If the goods are lost or stolen during the postage and packing, the Seller has to request compensation from the transport or courier company. A signature from the transport or courier company is the only undeniable proof of the consignment and receipt of the goods to the Buyer, that SafeDeal wll accept. For further details consult postage and packing, and receipt requirements.

Q: Where and how can I cancel a transaction?

A: Both parties can cancel a transaction before the transaction is updated to "The Buyer has paid SafeDeal". To cancel a transaction, enter into Transactions, select the transaction you would like to cancel and click on the link "Cancel" on the Control page of the transaction. If you would like to cancel a transaction you can send also a mail to our Customer service.

Q: Sales of Software: What happens if the Buyer duplicates the software and then returns the original?

A: The Buyer can only return the software if it is in its original sealed wrapping or if the software was illegaly or inappropriately distributed. If the software cover is defective (e.g. the CD is broken, the Floppy Disk is damaged), the Seller has the option of replacing the damaged cover. If the Seller is unable or not willing to replace the defective cover, the Buyer can return the software and be reimbursed.

The piracy of software is a crime. You should inform the Softwarehouse and the appropriate authorities, if you suspect software piracy.